To allow for unforeseen changes in personal circumstances, Flight Vouchers are fully transferable allowing the nomination of alternative guests.
For cancellations made within 14 days of the date of voucher purchase, a full refund will be granted, less an administration charge of £20. The voucher must be returned to us by post. After this period, the administrative and financial costs incurred in maintaining the operation and setting up flights are such that 75% of the voucher cost will be refunded, as long as the voucher is less than 6 months old. Unfortunately, we are unable to refund any vouchers that are older than this.
For vouchers purchased through an agency such as Buyagift, Red Letter Days or Buyagift the refund rate will be based on the same amounts as above and NOT on the agency price paid which will probably have been considerably more than our list price at the time of purchase. You should contact the agency directly if you wish to receive a refund from them or to exchange your flight for a different experience.
Although we are sympathetic to customers who are cancelled/rescheduled due to weather or other reasons beyond our control, we are unable to grant refunds outside the terms above. We accept no liability for any costs incurred (eg transport, accommodation, days taken off work) when flying has to be cancelled. With this in mind however, we may occasionally offer free voucher extensions and/or free weekend upgrades in exceptional circumstances (eg if customers are rescheduled 3 times or more).
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