Thermos Mug

Cancellations & Refunds

To allow for unforeseen changes in personal circumstances, Flight Vouchers are fully transferable allowing the nomination of alternative participants.

For cancellations made within 14 days of the date of voucher purchase, a full refund will be granted, less an administration charge of £30.  After this period, the administrative and financial costs incurred in maintaining the operation and setting up flights are such that only 50% of the voucher cost will be refunded, as long as the voucher is less than 6 months old.  We are unable to refund any vouchers that are older than this. Please note that these refund terms generally exceed those offered by the big experience agencies or other experience providers.

Although we are sympathetic to customers who are cancelled/rescheduled due to weather or for other reasons beyond our control, we are unable to grant refunds outside the terms above. We accept no liability for any costs incurred (eg transport, accommodation, insurance, days taken off work etc) when flying has to be cancelled.  With this in mind however, we may occasionally offer free voucher extensions and/or free weekend upgrades in exceptional circumstances (eg if customers are rescheduled 3 times or more).

Force Majeure: Should other circumstances outside of our control, which could not have been prevented despite all efforts and precautions on our side – for example Acts of God, riots, civil unrest etc - put a stop to your flight experience, refunds will not be given. All booked participants will be rescheduled to future dates when the event will be held as normal, after the disruption has passed.